{"id":84,"date":"2017-08-31T00:01:06","date_gmt":"2017-08-30T22:01:06","guid":{"rendered":"https:\/\/chapmanbright.com\/?post_type=clients&#038;p=84"},"modified":"2025-09-04T18:09:29","modified_gmt":"2025-09-04T16:09:29","slug":"essent","status":"publish","type":"clients","link":"https:\/\/chapmanbright.com\/nl\/clients\/essent\/","title":"Enabling relevant acquisition and retention campaigns in the B2B energy market with Marketo","template":"","class_list":["post-84","clients","type-clients","status-publish","hentry"],"acf":{"banner":3989,"title":"Enabling relevant acquisition and retention campaigns in the B2B energy market with Marketo","text_overview":"Read about challenges and solutions in multiple (Marketo) projects.","subtitle":"Essent","logo":3965,"image":6254,"button":"Read","components":[{"acf_fc_layout":"layout_textblock_2col","background":"none","title_left":"Challenge","text_left":"<strong>Essent, pressured by energy market forces, chose a direction that asked for specific marketing capabilities.<\/strong>\r\n\r\nAlong the complete value chain of the energy market different forces put pressure on the profitability of Essent B2B, which resulted in a loss making business segment for Essent. For the first time ever in the market, Essent is now serving large B2B customers online in a newly developed application and customer information system called Unity. With that Essent had the need to support the execution of campaigns for acquisition and retention.\r\n\r\nThe different energy market forces in play:\r\n<ul>\r\n \t<li>Decrease in consumption due to decentral production<\/li>\r\n \t<li>High cost to serve due to customer specific exceptions<\/li>\r\n \t<li>Intermediary detracts value in the value chain<\/li>\r\n \t<li>Customers focus on sustainability &amp; energy efficiency<\/li>\r\n<\/ul>","video_left":null,"button_left":null,"title_right":"Solution","text_right":"<strong>Essent selected Marketo and assembled an agile team, which learned on the job, alongside a Marketo professional.<\/strong>\r\n\r\nThe MVP and many stretch objectives for <a href=\"\/marketo\/\">Marketo<\/a> were achieved in just 3 sprints, Integrating multiple customer information systems, <a href=\"\/martech-services\/analytics-performance\/\">analytics<\/a>, SMS, 3rd-parties apps, and channels. Including executing multiple very successful campaigns during these first sprints.","video_right":null,"button_right":null},{"acf_fc_layout":"layout_quote_block","image":4064,"background":"grey-dark","text":"Kim Terpstra - Product Owner","quote":"\"Working alongside Chapman Bright, we managed to go live with custom integrations in just a few weeks. Including several successful campaigns. Since then it\u2019s been a pleasure working together on several other Marketo related projects.\""},{"acf_fc_layout":"layout_textblock_full","background":"none","title":"Results","text":"<strong>Marketo, with integrations, live is just a few weeks, with high performing campaigns<\/strong>\r\n\r\nEssent was able to execute its first campaigns during the first implementation sprints in the first few weeks. One of those campaigns was related to direct debit*. There was a need to (re-)confirm direct debit for migrated customers, limiting the number of calls by the operations team.\r\n<ul>\r\n \t<li>2.536 customers were contacted by email (44% on DD, 56% without DD).<\/li>\r\n \t<li>1.239 responded (49%) to confirm the direct debit status for the new contract.<\/li>\r\n<\/ul>\r\nMany hours saved in manually contacting hundreds of customers to reconfirm direct debit. And the number of total customers with direct debit increased significantly.\r\n\r\n<em>* A direct debit is a financial transaction in which a company withdraws funds from a customer's bank account. Before the bank will allow the transaction to take place, the customer must have advised the bank that he or she has authorized the company to directly draw the funds.<\/em>","button":null},{"acf_fc_layout":"layout_quote_block","image":5060,"background":"secondary","text":"Bas van Buuren - Online Marketer \u2013 B2B Digital Team","quote":"\u201cI consider the Chapman Bright helpdesk and the involvement and coaching of their consultants as a valuable resource in our daily campaigning operations with Marketo. Fast responses and great expertise.\u201d"},{"acf_fc_layout":"layout_text_image","title":"Highlight","text":"<strong>More Marketo instances for other lines of business<\/strong>\r\n\r\nThe success of Essent B2B in The Netherlands spread fast. More lines of business wanted to innovate. But RWE Innogy consists of businesses in dozens of countries and with multiple brands. And within each country and brand there are a variety of P&amp;L responsible business units. Sharing one standard instance was not an option. Workspaces &amp; Partitions were considered. But mostly due to the really different local IT landscapes, the decision was made to have separate instances. And an enterprise deal was made with Marketo. Essent ensured business continuity with the Chapman Bright <a href=\"\/martech-services\/maintenance-support-training\/\">maintenance, training &amp; support service<\/a>.","image":4073,"background":"none"},{"acf_fc_layout":"layout_quote_block","image":4070,"background":"secondary","text":"Geert Volkers - Digital Advisor a.i.","quote":"\u201cHaving worked alongside Chapman Bright for several months, during a complex b2b Marketo implementation project, I highly recommend to any company willing to transform their digital marketing and sales operations.\u201d"},{"acf_fc_layout":"layout_textblock_full","background":"none","title":"Marketo best-practices for the energy market","text":"Working with marketing automation in the energy market is very different than in other markets. The requirements are also different. With a typical sharp focus on retention your marketing automation platform should at least provide you with the ability to utilize custom objects and custom activities. How else would you be able to target based on energy connections, contracts, energy consumption, etc. One person is associated to multiple connections. And each connection can have multiple contracts. And you want the ability to target B2B and B2C in the same platform. For this you might consider workspaces and database partitioning. Marketo is the #1 platform to pick if you are in the energy &amp; utilities market. And implementing it should not be done by just some agency with basic Marketo experience, considering the complexity. We have extended expertise in the energy &amp; utilities market with customers like <a href=\"\/clients\/essent\/\">Essent<\/a>, HVC Renewable Energy, Innogy, <a href=\"\/clients\/sungevity\/\">Sungevity<\/a>, Wolf Oil, and HVC Waste Management.","button":null},{"acf_fc_layout":"layout_text_image","title":"Highlight","text":"<strong>New instance for Essent GZ - Removing the Salesforce sync<\/strong>\r\n\r\nEssent needed a clean copy of their Marketo Grootzakelijk instance, removing the Salesforce native sync. Marketo provided a new instance. Chapman Bright managed the process, monitoring and activating the new instance. Chapman Bright also <a href=\"\/martech-services\/data-management\/\">cleaned up data<\/a>, and reactivated processes.","image":5948,"background":"grey-light"},{"acf_fc_layout":"layout_quote_block","image":5945,"background":"secondary","text":"Louk Haarhuis, Product Owner at Essent","quote":"Essent Marketo Migration and data Cleaning Project 2019-2020:<br>\"8 - Overall it went well. Thanks to all the effort of Katja Keesom.\""},{"acf_fc_layout":"layout_title","title":"Related","subtitle":"Case Studies"},{"acf_fc_layout":"layout_resource","resources":[{"resource":3536,"button":"Download"},{"resource":3532,"button":"Download"}]},{"acf_fc_layout":"layout_title","title":"Some extra resource suggestions for you","subtitle":"by our content recommendation engine"},{"acf_fc_layout":"rtp","title":"You might also be interested in","categories":["Customer Story"],"template":"template1"},{"acf_fc_layout":"layout_cta","title":"Want to grow your business with Marketo?","subtitle":"Discover how we can help you","button":{"title":"Get in touch","url":"\/contact\/","target":""}}]},"acfml_non_translatable_locations":null,"_yoast_wpseo_primary_cb_chaploop_category":null,"_yoast_wpseo_primary_category":null,"_yoast_wpseo_primary_cb_resources_category":null,"_oembed_93c4ee9e07cccdbab2160d89f51e0593":null,"_oembed_time_93c4ee9e07cccdbab2160d89f51e0593":null,"_oembed_895c57a59179d1bdcc0438a6aef65717":null,"_oembed_time_895c57a59179d1bdcc0438a6aef65717":null,"_oembed_a76e0da45bf1cb4c09bc985b193bb36b":null,"_oembed_time_a76e0da45bf1cb4c09bc985b193bb36b":null,"_oembed_d471c06fe0867c32a7c3cd67b5476e72":null,"_oembed_time_d471c06fe0867c32a7c3cd67b5476e72":null,"_oembed_3e251453af4bbbd696536d0acadba70c":null,"_oembed_time_3e251453af4bbbd696536d0acadba70c":null,"_oembed_609a8aa9fc83eb054ff7bc4d33a77773":null,"_oembed_time_609a8aa9fc83eb054ff7bc4d33a77773":null,"_oembed_69e7431aa03b88885898bf8bb28fb3a2":null,"_oembed_time_69e7431aa03b88885898bf8bb28fb3a2":null,"_oembed_1a7070c378b395415af4a19fb20df21e":null,"_oembed_time_1a7070c378b395415af4a19fb20df21e":null,"_oembed_55d4298c0fe3b359fd893e8424afe5ff":null,"_oembed_time_55d4298c0fe3b359fd893e8424afe5ff":null,"_oembed_f9c03bd9872da4d01788e5fab78083b5":null,"_oembed_time_f9c03bd9872da4d01788e5fab78083b5":null,"_oembed_ed31fabb7dfe0fd87fcb196f605adf8a":null,"_oembed_time_ed31fabb7dfe0fd87fcb196f605adf8a":null,"_oembed_f06b7516090267ff536179713f17601d":null,"_oembed_time_f06b7516090267ff536179713f17601d":null,"_oembed_e410f7495d0eaf4554919b3e5f478077":null,"_oembed_72a013d9dd3f2322671bc171fe3158ee":null,"_oembed_940f9a7b80afb0cbcc3ba55ead955b1e":null,"_oembed_06caf10aa2f40e07a7dc241ec9381e32":null,"_oembed_time_06caf10aa2f40e07a7dc241ec9381e32":null,"_oembed_3b19edfaec2ee2d35e9b030ef998c63e":null,"_oembed_time_3b19edfaec2ee2d35e9b030ef998c63e":null,"_oembed_4dbf01cda5d7c2b1d4e613889ea0ea41":null,"_oembed_790b310b2853f889f44a51704e8e43db":null,"_oembed_de0c2f3a9e579d82d9ba59d46c7d6f13":null,"_oembed_time_de0c2f3a9e579d82d9ba59d46c7d6f13":null,"_oembed_f6e83cecc2e9acb7d1ef17990035200a":null,"_oembed_time_f6e83cecc2e9acb7d1ef17990035200a":null,"_oembed_37f9de01864257564c01942ac642dd0a":null,"_oembed_time_37f9de01864257564c01942ac642dd0a":null,"_oembed_bb413565e8d54f815c41cfcbf8544000":null,"_oembed_time_bb413565e8d54f815c41cfcbf8544000":null,"_oembed_01c508667543a073acaa932efa5f40c3":null,"_oembed_time_01c508667543a073acaa932efa5f40c3":null,"_oembed_04cd44f1f3f9be9b6faab34a598e255f":null,"_oembed_time_04cd44f1f3f9be9b6faab34a598e255f":null,"_oembed_df22d986c96061734fee19868cf88af0":null,"_oembed_time_df22d986c96061734fee19868cf88af0":null,"_oembed_e10bab5640f3efd1a065332325fa1451":null,"banner":"230","_banner":"field_5c77b81061fbe","_title":"field_5c77b810620e5","components":["layout_textblock_2col","layout_quote_block","layout_textblock_full","layout_quote_block","layout_text_image","layout_quote_block","layout_textblock_full","layout_text_image","layout_quote_block","layout_title","layout_resource","layout_title","rtp","layout_cta"],"_components":"field_5c61508b6fb90","_yoast_wpseo_focuskw":"essent","_yoast_wpseo_title":"Essent Customer Story - Marketo - Chapman Bright","_yoast_wpseo_metadesc":"Essent, selected Marketo and learned on the job, alongside a Marketo expert from Chapman Bright. Live with integrations and campaigns, in just a few weeks.","text_overview":"Read about challenges and solutions in multiple (Marketo) projects.","_text_overview":"field_5cf65b363bcfc","subtitle":"Essent","_subtitle":"field_5c77b810621fa","logo":"148","_logo":"field_5c77b84785280","image":"3435","_image":"field_5ced05057437c","button":"Read","_button":"field_5cf65abbe1066","components_4_categories":null,"_components_4_categories":null,"text_intro":null,"_text_intro":null,"frontpage_image":null,"_frontpage_image":null,"event_date_day":null,"_event_date_day":null,"image_link":null,"_image_link":null,"_yoast_wpseo_opengraph-image":null,"_yoast_wpseo_opengraph-image-id":null,"_yoast_wpseo_twitter-image":null,"_yoast_wpseo_twitter-image-id":null,"_yoast_wpseo_opengraph-title":null,"_yoast_wpseo_opengraph-description":null,"_yoast_wpseo_twitter-title":null,"_yoast_wpseo_twitter-description":null,"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Essent Customer Story - Marketo - Chapman Bright<\/title>\n<meta name=\"description\" content=\"Essent, selected Marketo and learned on the job, alongside a Marketo expert from Chapman Bright. Live with integrations and campaigns, in just a few weeks.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/chapmanbright.com\/nl\/clients\/essent\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Essent Customer Story - Marketo - Chapman Bright\" \/>\n<meta property=\"og:description\" content=\"Essent, selected Marketo and learned on the job, alongside a Marketo expert from Chapman Bright. Live with integrations and campaigns, in just a few weeks.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/chapmanbright.com\/nl\/clients\/essent\/\" \/>\n<meta property=\"og:site_name\" content=\"Chapman Bright\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-04T16:09:29+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@chapmanbright\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/chapmanbright.com\/nl\/clients\/essent\/\",\"url\":\"https:\/\/chapmanbright.com\/nl\/clients\/essent\/\",\"name\":\"Essent Customer Story - Marketo - Chapman Bright\",\"isPartOf\":{\"@id\":\"https:\/\/chapmanbright.com\/nl\/#website\"},\"datePublished\":\"2017-08-30T22:01:06+00:00\",\"dateModified\":\"2025-09-04T16:09:29+00:00\",\"description\":\"Essent, selected Marketo and learned on the job, alongside a Marketo expert from Chapman Bright. Live with integrations and campaigns, in just a few weeks.\",\"breadcrumb\":{\"@id\":\"https:\/\/chapmanbright.com\/nl\/clients\/essent\/#breadcrumb\"},\"inLanguage\":\"nl-NL\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/chapmanbright.com\/nl\/clients\/essent\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/chapmanbright.com\/nl\/clients\/essent\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/chapmanbright.com\/nl\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Essent &#8211; Origin\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/chapmanbright.com\/nl\/#website\",\"url\":\"https:\/\/chapmanbright.com\/nl\/\",\"name\":\"Chapman Bright\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/chapmanbright.com\/nl\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/chapmanbright.com\/nl\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"nl-NL\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/chapmanbright.com\/nl\/#organization\",\"name\":\"Chapman Bright\",\"url\":\"https:\/\/chapmanbright.com\/nl\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"nl-NL\",\"@id\":\"https:\/\/chapmanbright.com\/nl\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/chapmanbright.com\/wp-content\/uploads\/2019\/03\/logo_chapmanbright_colour_RGB.png\",\"contentUrl\":\"https:\/\/chapmanbright.com\/wp-content\/uploads\/2019\/03\/logo_chapmanbright_colour_RGB.png\",\"width\":2000,\"height\":338,\"caption\":\"Chapman Bright\"},\"image\":{\"@id\":\"https:\/\/chapmanbright.com\/nl\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/x.com\/chapmanbright\",\"https:\/\/www.linkedin.com\/company\/chapman-bright\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Essent Customer Story - Marketo - Chapman Bright","description":"Essent, selected Marketo and learned on the job, alongside a Marketo expert from Chapman Bright. Live with integrations and campaigns, in just a few weeks.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/chapmanbright.com\/nl\/clients\/essent\/","og_locale":"nl_NL","og_type":"article","og_title":"Essent Customer Story - Marketo - Chapman Bright","og_description":"Essent, selected Marketo and learned on the job, alongside a Marketo expert from Chapman Bright. Live with integrations and campaigns, in just a few weeks.","og_url":"https:\/\/chapmanbright.com\/nl\/clients\/essent\/","og_site_name":"Chapman Bright","article_modified_time":"2025-09-04T16:09:29+00:00","twitter_card":"summary_large_image","twitter_site":"@chapmanbright","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/chapmanbright.com\/nl\/clients\/essent\/","url":"https:\/\/chapmanbright.com\/nl\/clients\/essent\/","name":"Essent Customer Story - Marketo - Chapman Bright","isPartOf":{"@id":"https:\/\/chapmanbright.com\/nl\/#website"},"datePublished":"2017-08-30T22:01:06+00:00","dateModified":"2025-09-04T16:09:29+00:00","description":"Essent, selected Marketo and learned on the job, alongside a Marketo expert from Chapman Bright. Live with integrations and campaigns, in just a few weeks.","breadcrumb":{"@id":"https:\/\/chapmanbright.com\/nl\/clients\/essent\/#breadcrumb"},"inLanguage":"nl-NL","potentialAction":[{"@type":"ReadAction","target":["https:\/\/chapmanbright.com\/nl\/clients\/essent\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/chapmanbright.com\/nl\/clients\/essent\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/chapmanbright.com\/nl\/"},{"@type":"ListItem","position":2,"name":"Essent &#8211; Origin"}]},{"@type":"WebSite","@id":"https:\/\/chapmanbright.com\/nl\/#website","url":"https:\/\/chapmanbright.com\/nl\/","name":"Chapman Bright","description":"","publisher":{"@id":"https:\/\/chapmanbright.com\/nl\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/chapmanbright.com\/nl\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"nl-NL"},{"@type":"Organization","@id":"https:\/\/chapmanbright.com\/nl\/#organization","name":"Chapman Bright","url":"https:\/\/chapmanbright.com\/nl\/","logo":{"@type":"ImageObject","inLanguage":"nl-NL","@id":"https:\/\/chapmanbright.com\/nl\/#\/schema\/logo\/image\/","url":"https:\/\/chapmanbright.com\/wp-content\/uploads\/2019\/03\/logo_chapmanbright_colour_RGB.png","contentUrl":"https:\/\/chapmanbright.com\/wp-content\/uploads\/2019\/03\/logo_chapmanbright_colour_RGB.png","width":2000,"height":338,"caption":"Chapman Bright"},"image":{"@id":"https:\/\/chapmanbright.com\/nl\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/x.com\/chapmanbright","https:\/\/www.linkedin.com\/company\/chapman-bright\/"]}]}},"_links":{"self":[{"href":"https:\/\/chapmanbright.com\/nl\/wp-json\/wp\/v2\/clients\/84","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/chapmanbright.com\/nl\/wp-json\/wp\/v2\/clients"}],"about":[{"href":"https:\/\/chapmanbright.com\/nl\/wp-json\/wp\/v2\/types\/clients"}],"wp:attachment":[{"href":"https:\/\/chapmanbright.com\/nl\/wp-json\/wp\/v2\/media?parent=84"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}