{"id":1420,"date":"2019-05-15T17:00:14","date_gmt":"2019-05-15T15:00:14","guid":{"rendered":"https:\/\/chapmanbright.com\/?post_type=resources&#038;p=1420"},"modified":"2025-11-17T12:50:17","modified_gmt":"2025-11-17T11:50:17","slug":"adobe-summit-emea-2019","status":"publish","type":"resources","link":"https:\/\/chapmanbright.com\/nl\/resources\/trends-insights\/adobe-summit-emea-2019\/","title":"Diederik's Adobe Summit Recording: Leverage Customer Feedback","content":{"rendered":"","protected":false},"parent":0,"template":"","cb_resources_category":[90],"class_list":["post-1420","resources","type-resources","status-publish","hentry","cb_resources_category-trends-insights"],"acf":{"banner":5027,"title":"Diederik's Adobe Summit Recording: Leverage Customer Feedback","text_overview":"Acces the recording and slides Diederik presented at Adobe Summit EMEA about 'Leveraging customer feedback throughout the customer lifecycle'.","image":5024,"button":"Watch","components":[{"acf_fc_layout":"layout_textblock_full","background":"grey-light","title":"","text":"<em>This article reflects Chapman Bright\u2019s earlier focus on Marketo and 'classical' marketing automation.\r\nToday we help B2B companies scale productivity with automation, AI, and agents. <a href=\"\/services\/pillars\/\">Read more<\/a><\/em>","button":null},{"acf_fc_layout":"layout_textblock_full","background":"none","title":"Don\u2019t just measure customer satisfaction, but impact it!","text":"Learn how to automate and leverage customer feedback at different stages of the customer life cycle. E.g. automatically trigger tasks for CRM account owners to follow up on answers. We\u2019ll dive into Marketo to show you how to set everything up at your company, no matter if you are on Survicate or SurveyMonkey.","button":null},{"acf_fc_layout":"layout_form","image":null,"title":"Download the slides","form":"<script src=\"\/\/app-nld101.marketo.com\/js\/forms2\/js\/forms2.min.js\"><\/script>\r\n<form id=\"mktoForm_1011\"><\/form>\r\n<script>MktoForms2.loadForm(\"\/\/app-nld101.marketo.com\", \"709-IWW-550\", 1011);<\/script>"},{"acf_fc_layout":"layout_textblock_full","background":"none","title":"Watch the recording","text":"<div style=\"width: 100%; height: 0; position: relative; padding-bottom: 56.25%;\"><iframe style=\"width: 100%; height: 100%; position: absolute; top: 0; left: 0;\" src=\"https:\/\/video.chapmanbright.com\/v.ihtml\/player.html?token=6869ee25e131c4d647b48bcc0442dd6d&amp;source=embed&amp;photo%5fid=52357352\" frameborder=\"0\" scrolling=\"no\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div>","button":null},{"acf_fc_layout":"layout_title","title":"","subtitle":""},{"acf_fc_layout":"layout_article","resource":1912,"icon":3956,"background":"grey-dark","type":"Related video","title":"Adobe Summit EMEA 2019 Aftermovie","text":""},{"acf_fc_layout":"layout_cta","title":"Want to know more about survey marketing?","subtitle":"And how to leverage Survicate?","button":{"title":"About Survicate","url":"\/marketo\/addons\/survicate\/","target":""}}]},"acfml_non_translatable_locations":null,"_yoast_wpseo_primary_cb_chaploop_category":null,"_yoast_wpseo_primary_category":null,"_yoast_wpseo_primary_cb_resources_category":"90","_oembed_93c4ee9e07cccdbab2160d89f51e0593":null,"_oembed_time_93c4ee9e07cccdbab2160d89f51e0593":null,"_oembed_895c57a59179d1bdcc0438a6aef65717":null,"_oembed_time_895c57a59179d1bdcc0438a6aef65717":null,"_oembed_a76e0da45bf1cb4c09bc985b193bb36b":null,"_oembed_time_a76e0da45bf1cb4c09bc985b193bb36b":null,"_oembed_d471c06fe0867c32a7c3cd67b5476e72":null,"_oembed_time_d471c06fe0867c32a7c3cd67b5476e72":null,"_oembed_3e251453af4bbbd696536d0acadba70c":null,"_oembed_time_3e251453af4bbbd696536d0acadba70c":null,"_oembed_609a8aa9fc83eb054ff7bc4d33a77773":null,"_oembed_time_609a8aa9fc83eb054ff7bc4d33a77773":null,"_oembed_69e7431aa03b88885898bf8bb28fb3a2":null,"_oembed_time_69e7431aa03b88885898bf8bb28fb3a2":null,"_oembed_1a7070c378b395415af4a19fb20df21e":null,"_oembed_time_1a7070c378b395415af4a19fb20df21e":null,"_oembed_55d4298c0fe3b359fd893e8424afe5ff":null,"_oembed_time_55d4298c0fe3b359fd893e8424afe5ff":null,"_oembed_f9c03bd9872da4d01788e5fab78083b5":null,"_oembed_time_f9c03bd9872da4d01788e5fab78083b5":null,"_oembed_ed31fabb7dfe0fd87fcb196f605adf8a":null,"_oembed_time_ed31fabb7dfe0fd87fcb196f605adf8a":null,"_oembed_f06b7516090267ff536179713f17601d":null,"_oembed_time_f06b7516090267ff536179713f17601d":null,"_oembed_e410f7495d0eaf4554919b3e5f478077":null,"_oembed_72a013d9dd3f2322671bc171fe3158ee":null,"_oembed_940f9a7b80afb0cbcc3ba55ead955b1e":null,"_oembed_06caf10aa2f40e07a7dc241ec9381e32":null,"_oembed_time_06caf10aa2f40e07a7dc241ec9381e32":null,"_oembed_3b19edfaec2ee2d35e9b030ef998c63e":null,"_oembed_time_3b19edfaec2ee2d35e9b030ef998c63e":null,"_oembed_4dbf01cda5d7c2b1d4e613889ea0ea41":null,"_oembed_790b310b2853f889f44a51704e8e43db":null,"_oembed_de0c2f3a9e579d82d9ba59d46c7d6f13":null,"_oembed_time_de0c2f3a9e579d82d9ba59d46c7d6f13":null,"_oembed_f6e83cecc2e9acb7d1ef17990035200a":null,"_oembed_time_f6e83cecc2e9acb7d1ef17990035200a":null,"_oembed_37f9de01864257564c01942ac642dd0a":null,"_oembed_time_37f9de01864257564c01942ac642dd0a":null,"_oembed_bb413565e8d54f815c41cfcbf8544000":null,"_oembed_time_bb413565e8d54f815c41cfcbf8544000":null,"_oembed_01c508667543a073acaa932efa5f40c3":null,"_oembed_time_01c508667543a073acaa932efa5f40c3":null,"_oembed_04cd44f1f3f9be9b6faab34a598e255f":null,"_oembed_time_04cd44f1f3f9be9b6faab34a598e255f":null,"_oembed_df22d986c96061734fee19868cf88af0":null,"_oembed_time_df22d986c96061734fee19868cf88af0":null,"_oembed_e10bab5640f3efd1a065332325fa1451":null,"banner":"1598","_banner":"field_5c7651d015c5c","_title":"field_5c7651d015e12","components":["layout_textblock_full","layout_textblock_full","layout_form","layout_textblock_full","layout_title","layout_article","layout_cta"],"_components":"field_5c61508b6fb90","_yoast_wpseo_focuskw":"Adobe Summit","_yoast_wpseo_title":"Diederik's Adobe Summit Breakout Session Recording and Slides","_yoast_wpseo_metadesc":"Acces the recording and slides Diederik presented at Adobe Summit EMEA about 'Leveraging customer feedback throughout the customer lifecycle'.","text_overview":"Acces the recording and slides Diederik presented at Adobe Summit EMEA about 'Leveraging customer feedback throughout the customer lifecycle'.","_text_overview":"field_5c7651d015fe3","subtitle":null,"_subtitle":null,"logo":null,"_logo":null,"image":"1597","_image":"field_5c7651f47d2e1","button":"Watch","_button":"field_5cc848e646b9e","components_4_categories":null,"_components_4_categories":null,"text_intro":null,"_text_intro":null,"frontpage_image":null,"_frontpage_image":null,"event_date_day":null,"_event_date_day":null,"image_link":null,"_image_link":null,"_yoast_wpseo_opengraph-image":null,"_yoast_wpseo_opengraph-image-id":null,"_yoast_wpseo_twitter-image":null,"_yoast_wpseo_twitter-image-id":null,"_yoast_wpseo_opengraph-title":null,"_yoast_wpseo_opengraph-description":null,"_yoast_wpseo_twitter-title":null,"_yoast_wpseo_twitter-description":null,"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Diederik&#039;s Adobe Summit Breakout Session Recording and Slides<\/title>\n<meta name=\"description\" content=\"Acces the recording and slides Diederik presented at Adobe Summit EMEA about &#039;Leveraging customer feedback throughout the customer lifecycle&#039;.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/chapmanbright.com\/nl\/resources\/trends-insights\/adobe-summit-emea-2019\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Diederik&#039;s Adobe Summit Breakout Session Recording and Slides\" \/>\n<meta property=\"og:description\" content=\"Acces the recording and slides Diederik presented at Adobe Summit EMEA about &#039;Leveraging customer feedback throughout the customer lifecycle&#039;.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/chapmanbright.com\/nl\/resources\/trends-insights\/adobe-summit-emea-2019\/\" \/>\n<meta property=\"og:site_name\" content=\"Chapman Bright\" \/>\n<meta property=\"article:modified_time\" content=\"2025-11-17T11:50:17+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@chapmanbright\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/chapmanbright.com\/nl\/resources\/trends-insights\/adobe-summit-emea-2019\/\",\"url\":\"https:\/\/chapmanbright.com\/nl\/resources\/trends-insights\/adobe-summit-emea-2019\/\",\"name\":\"Diederik's Adobe Summit Breakout Session Recording and Slides\",\"isPartOf\":{\"@id\":\"https:\/\/chapmanbright.com\/nl\/#website\"},\"datePublished\":\"2019-05-15T15:00:14+00:00\",\"dateModified\":\"2025-11-17T11:50:17+00:00\",\"description\":\"Acces the recording and slides Diederik presented at Adobe Summit EMEA about 'Leveraging customer feedback throughout the customer lifecycle'.\",\"breadcrumb\":{\"@id\":\"https:\/\/chapmanbright.com\/nl\/resources\/trends-insights\/adobe-summit-emea-2019\/#breadcrumb\"},\"inLanguage\":\"nl-NL\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/chapmanbright.com\/nl\/resources\/trends-insights\/adobe-summit-emea-2019\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/chapmanbright.com\/nl\/resources\/trends-insights\/adobe-summit-emea-2019\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/chapmanbright.com\/nl\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Resources\",\"item\":\"https:\/\/chapmanbright.com\/nl\/resources\/%resource%\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Adobe Summit Breakout Session Recording and Slides\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/chapmanbright.com\/nl\/#website\",\"url\":\"https:\/\/chapmanbright.com\/nl\/\",\"name\":\"Chapman Bright\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/chapmanbright.com\/nl\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/chapmanbright.com\/nl\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"nl-NL\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/chapmanbright.com\/nl\/#organization\",\"name\":\"Chapman Bright\",\"url\":\"https:\/\/chapmanbright.com\/nl\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"nl-NL\",\"@id\":\"https:\/\/chapmanbright.com\/nl\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/chapmanbright.com\/wp-content\/uploads\/2019\/03\/logo_chapmanbright_colour_RGB.png\",\"contentUrl\":\"https:\/\/chapmanbright.com\/wp-content\/uploads\/2019\/03\/logo_chapmanbright_colour_RGB.png\",\"width\":2000,\"height\":338,\"caption\":\"Chapman Bright\"},\"image\":{\"@id\":\"https:\/\/chapmanbright.com\/nl\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/x.com\/chapmanbright\",\"https:\/\/www.linkedin.com\/company\/chapman-bright\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Diederik's Adobe Summit Breakout Session Recording and Slides","description":"Acces the recording and slides Diederik presented at Adobe Summit EMEA about 'Leveraging customer feedback throughout the customer lifecycle'.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/chapmanbright.com\/nl\/resources\/trends-insights\/adobe-summit-emea-2019\/","og_locale":"nl_NL","og_type":"article","og_title":"Diederik's Adobe Summit Breakout Session Recording and Slides","og_description":"Acces the recording and slides Diederik presented at Adobe Summit EMEA about 'Leveraging customer feedback throughout the customer lifecycle'.","og_url":"https:\/\/chapmanbright.com\/nl\/resources\/trends-insights\/adobe-summit-emea-2019\/","og_site_name":"Chapman Bright","article_modified_time":"2025-11-17T11:50:17+00:00","twitter_card":"summary_large_image","twitter_site":"@chapmanbright","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/chapmanbright.com\/nl\/resources\/trends-insights\/adobe-summit-emea-2019\/","url":"https:\/\/chapmanbright.com\/nl\/resources\/trends-insights\/adobe-summit-emea-2019\/","name":"Diederik's Adobe Summit Breakout Session Recording and Slides","isPartOf":{"@id":"https:\/\/chapmanbright.com\/nl\/#website"},"datePublished":"2019-05-15T15:00:14+00:00","dateModified":"2025-11-17T11:50:17+00:00","description":"Acces the recording and slides Diederik presented at Adobe Summit EMEA about 'Leveraging customer feedback throughout the customer lifecycle'.","breadcrumb":{"@id":"https:\/\/chapmanbright.com\/nl\/resources\/trends-insights\/adobe-summit-emea-2019\/#breadcrumb"},"inLanguage":"nl-NL","potentialAction":[{"@type":"ReadAction","target":["https:\/\/chapmanbright.com\/nl\/resources\/trends-insights\/adobe-summit-emea-2019\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/chapmanbright.com\/nl\/resources\/trends-insights\/adobe-summit-emea-2019\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/chapmanbright.com\/nl\/"},{"@type":"ListItem","position":2,"name":"Resources","item":"https:\/\/chapmanbright.com\/nl\/resources\/%resource%\/"},{"@type":"ListItem","position":3,"name":"Adobe Summit Breakout Session Recording and Slides"}]},{"@type":"WebSite","@id":"https:\/\/chapmanbright.com\/nl\/#website","url":"https:\/\/chapmanbright.com\/nl\/","name":"Chapman Bright","description":"","publisher":{"@id":"https:\/\/chapmanbright.com\/nl\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/chapmanbright.com\/nl\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"nl-NL"},{"@type":"Organization","@id":"https:\/\/chapmanbright.com\/nl\/#organization","name":"Chapman Bright","url":"https:\/\/chapmanbright.com\/nl\/","logo":{"@type":"ImageObject","inLanguage":"nl-NL","@id":"https:\/\/chapmanbright.com\/nl\/#\/schema\/logo\/image\/","url":"https:\/\/chapmanbright.com\/wp-content\/uploads\/2019\/03\/logo_chapmanbright_colour_RGB.png","contentUrl":"https:\/\/chapmanbright.com\/wp-content\/uploads\/2019\/03\/logo_chapmanbright_colour_RGB.png","width":2000,"height":338,"caption":"Chapman Bright"},"image":{"@id":"https:\/\/chapmanbright.com\/nl\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/x.com\/chapmanbright","https:\/\/www.linkedin.com\/company\/chapman-bright\/"]}]}},"_links":{"self":[{"href":"https:\/\/chapmanbright.com\/nl\/wp-json\/wp\/v2\/resources\/1420","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/chapmanbright.com\/nl\/wp-json\/wp\/v2\/resources"}],"about":[{"href":"https:\/\/chapmanbright.com\/nl\/wp-json\/wp\/v2\/types\/resources"}],"wp:attachment":[{"href":"https:\/\/chapmanbright.com\/nl\/wp-json\/wp\/v2\/media?parent=1420"}],"wp:term":[{"taxonomy":"cb_resources_category","embeddable":true,"href":"https:\/\/chapmanbright.com\/nl\/wp-json\/wp\/v2\/cb_resources_category?post=1420"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}