Standardize Ways of Working Across Business Units to Enable Scalable Program Activation in Marketo and Dynamics
Challenge
Rockwool operates through multiple operating companies (OPCOs), each with its own processes, tools, and levels of marketing maturity. This lack of standardization leads to inefficiencies, duplicated efforts, and missed commercial opportunities. Without a unified approach to campaign execution and collaboration, scaling successful initiatives across OPCOs is difficult and slow. Teams often reinvent solutions instead of sharing best practices, resulting in fragmented execution and inconsistent results. The pain is felt most by management and cross-functional teams who struggle to drive alignment, accelerate time-to-market, and fully leverage the organization’s collective capabilities. The absence of a scalable, repeatable model limits both operational efficiency and commercial impact.
Solution
Chapman Bright designed and implemented a structured OPCO Activation Program to standardize marketing operations across Rockwool’s business units. This program introduced defined frameworks, reusable templates, and governance processes to create a consistent way of working. Key components included workspace assessments, deployment of scalable Marketo webinar and nurture templates, and centralized collaboration environments using tools like Jira and Miro. The approach also aligned marketing, sales, and operations teams through shared processes and documentation, supporting both global consistency and local adaptation. Compared to ad-hoc or reactive support, this structured rollout enables faster adoption, reduces duplicated effort, and strengthens governance. The solution balances standardization with flexibility, allowing OPCOs to adapt assets and workflows to local market needs while benefiting from shared best practices and continuous improvement. Training, onboarding materials, and baseline automation frameworks further support sustainable adoption and measurable impact.
Impact
The OPCO Activation Program is expected to deliver significant operational and business value. By standardizing key processes and assets, Rockwool can scale successful marketing programs more efficiently across business units. This reduces manual effort, improves data quality, and increases the reliability of campaign execution. Teams benefit from stronger alignment, faster onboarding, and easier knowledge sharing. The result is improved scalability, higher program quality, and greater potential for commercial impact, all while supporting local market adaptations.