Page header

A Comprehensive Guide to Getting Started with Dynamic Chat

How will you ensure you are successful with Dynamic Chat once that new tile appears on your login screen?

 

This white paper takes a look at three key elements you will need to keep in mind when implementing Dynamic Chat.

  1. Your strategy. It is essential to start with understanding your business goals and reasons for implementing chat before building your first conversation. What do you want to achieve? What theories do you want to test? Which ones should you start with? How will you determine success? All these questions should be answered before you even create your first conversation.
  2. Your conversations in Dynamic Chat. The obvious thing to keep in mind is how to build your conversations in the new tool. This involves your naming conventions for dialogue names, goals reached, etc. How to build out your audience criteria to target the right people. When to use questions versus information capture cards.
  3. Your processes in Marketo. However, it is important to not neglect the impact that implementing chatbots will have on your existing Marketo processes. Do you need to update your opt-in consent program? Do you need an additional program status for requesting content via chat? How will you trigger programs to send the requested content? Will you send confirmation emails to those who book a meeting, and how will you structure those programs?

Download this whitepaper

You may also be interested in:

Worksheet - Chat - 541x291
Customer Story

Worksheet: Define your chatbot strategy

The Chapman Bright Conversational Framework offers an approach to engage with your web visitors in such a way that both the visitor and yourself are satisfied with the goal achieved.

Read
Case-Study-Lely-541x291
Customer Story

Lely - Leveraging Conversational Marketing to enrich data, increase sales and customize experiences through Adobe’s Dynamic Chat

Read more about how we helped Lely with the implementation of Dynamic Chat on their website, to get the most out of Conversational Marketing.

Download
drift-conversational-marketing-marketo
Customer Story

Conversational ABM with Drift and Marketo

This enables you to sync contact lists from Marketo with Drift to start personalized conversations with prospects regardless of where they are in the buying process.

Open

Curious about Adobe's Dynamic Chat?

See how we can help you discover its functionalities!